Address Verification & Changes:

• Double-check your shipping address at checkout. Tracking deliveries is the customer’s responsibility.
• To modify an address:

1. Email tomiitomii1021@gmail.com with your order number + new address.
2. If address changes incur fees, we’ll send a PayPal invoice before resuming shipment.

We generally do not accept returns, refunds, or exchanges, except in the following cases:

Wrong Item Shipped:

If you receive an incorrect item, please contact us within 7 days with photo/video evidence. We will either: Resend the correct item, or Issue a partial refund.

Damaged goods:

Provide an unboxing video (showing sealed package, damage, and labels) within 7 days.

Lost packages:

Send your order + tracking number. We will file a claim with the carrier, but compensation depends on their policy (full refunds not guaranteed).

⚠ Important Notes: No refunds for lost package if tracking shows "delivered" or "ready for pickup". Once status is "handed to carrier", responsibility transfers to them (though we'll assist with claims).

Thank you for supporting our small operation. We appreciate your understanding.