Welcome to tomiitomii!

Based in Shanghai, China, we partner with talented creators worldwide to build a marketplace dedicated to their art. By offering their unique works—from prints to merchandise—we hope to help share their creativity with more people. Your support not only encourages these artists but also allows us to keep growing this platform.

Thank you for loving their art and being part of our journey!

Payment Methods

We accept PayPal and all debit/credit cards. Secure transactions are ensured for both parties.

Cancellation Policy

Cancellations must be requested via email (tomiitomii1021@gmail.com) before shipment begins. Refunds will exclude PayPal processing fees.

Shipping Schedule

All items listed in our store are in stock and ready for shipment. However, as our inventory is distributed across multiple warehouses, orders typically take an average of 15 business days (excluding holidays) to process before shipping.

In rare cases where an item is temporarily out of stock, delays of up to 60 daysmay occur. If this happens, we will notify you via email with an updated estimated shipping date. At that time, you may choose to continue waiting or cancel your order for a full refund.

Depending on factors like package weight and size, your order may be split into multiple shipments, each with its own tracking number. If so, these packages may arrive at different times. You can monitor the status of each shipment using the provided tracking details. For any delivery-related questions, please don’t hesitate tocontact our customer service team via email.

Delivering Time

The Standard International Shipping take approx. 2-4 weeks after dispatch (subject to customs processing).

The shipping companies we use at present include China Post-EMS/ePacket, FedEx, SF Express, DHL and UPS. We will choose the best suitable shipping company to ship your parcel(s).

Note: Delivery times may vary due to customs inspections or holidays. Tracking information will be provided upon shipment.

Address Verification & Changes

• Double-check your shipping address at checkout. Tracking deliveries is the customer’s responsibility.
• To modify an address:

1. Email tomiitomii1021@gmail.com with your order number + new address.
2. If address changes incur fees, we’ll send a PayPal invoice before resuming shipment.

Return & Refund Policy

We generally do not accept returns, refunds, or exchanges, except in the following cases:

Wrong Item Shipped

If you receive an incorrect item, please contact us within 7 days with photo/video evidence. We will either:

• Resend the correct item, or
• Issue a partial refund

Damaged or Lost Items

Damaged goods: Provide an unboxing video (showing sealed package, damage, and labels) within 7 days.
Lost packages: Send your order + tracking number. We will file a claim with the carrier, but compensation depends on their policy (full refunds not guaranteed).

⚠ Important Notes:

• No refunds for lost package if tracking shows "delivered" or "ready for pickup".
• Once status is "handed to carrier", responsibility transfers to them (though we'll assist with claims).

Thank you for supporting our small operation. We appreciate your understanding.

Thank you for visiting our website. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data to ensure a secure shopping experience.

1. Collection and Use of Personal Information

We may collect the following information when you place an order or contact us:

• Name
• Contact details (including phone number and email address)
• Shipping address
• Payment information

Purpose of Collection:

To process and fulfill your order

To arrange product delivery

To provide customer support and related services

2. Sharing and Disclosure of Information

Your personal information will not be used for any purpose other than order fulfillment and delivery. We do not share your data with third parties, except in the following cases:

• When required by law
• When necessary to share with shipping providers to complete delivery

3. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our operations. We recommend checking this page regularly to stay informed about how we handle your personal information.

If you have any questions, please do not hesitate to contact us by email at tomiitomii1021@gmail.com.